Frequently Asked Questions
Everything you need to know about your luxury experience at The Vault.
How long does shipping take?
We offer express worldwide shipping. Domestic orders typically arrive within 2-4 business days, while international shipping usually takes 5-10 business days depending on your location.
What is your return policy?
We accept returns on all unworn items with original tags attached within 30 days of delivery. Please note that limited edition drops may have specific return conditions noted at checkout.
Are the products authentic?
Exclusivity and authenticity are our core values. Every item in The Vault undergoes a rigorous multi-point inspection by our team of experts to guarantee 100% authenticity.
How do I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Klarna and Afterpay.
How should I care for my luxury garments?
To maintain the quality of your pieces, we recommend following the specific care label instructions found inside each garment. Most of our high-end fabrics require professional dry cleaning.