Returns & Exchanges

At The Vault, we want you to be completely satisfied with your luxury fashion purchase. If your selection doesn't meet your expectations, we offer a seamless 30-day return policy for all items in their original, unworn condition with tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack your items in the original packaging, ensuring all designer tags and security seals remain intact to qualify for a full refund.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.

• 4.
  Quality Inspection and Refund

  Once our specialists verify the condition of your return, we will process your refund to the original payment method within 5-7 business days.